Senior Insurance Product Content Professional

Role Overview

• Partner with subject matter experts to define and deliver Member Welcome Kit content adherent to contract requirements, RFPs and established processes.
• Develop comprehensive project plans to outline scope, timelines, resources, and deliverables for welcome kit new builds, and annual reviews.
• Coordinate and manage the end-to-end project lifecycle, ensuring all states, from initial planning to final delivery, are executed effectively.
• Work with leaders to establish project milestones and ensure project deliverables are met on time and within scope.
• Facilitate regular project meetings, ensure clear communication of progress, updates, and any barriers.
• Communicate project timelines, deliverables, and changes effectively to internal stakeholders.
• Manage document control processes, ensuring that all versions of the welcome kits are properly stored and documented.
• Maintain training and welcome kit process documents.
• Offer ongoing support to internal stakeholders regarding welcome kit content and related inquiries.
• Work as a liaison with Print Team and Web Team to load welcome kits to web, load to OES system and print management.

Requirements

• Bachelor's Degree or 4+ years in the field of health insurance
• Demonstrated background in marketing, including experience developing and implementing marketing communications, using Adobe
• Working knowledge of government sponsored health insurance products with a focus on covered and enhanced services
• Proven experience in project management
• expertise in driving operational efficiencies and management of timelines.
• Excellent communication skills to all levels, written, verbal, presentation skills, as well as interpersonal skills.
• Ability to pivot and high level of flexibility due to state expectations.

Benefits

• medical, dental and vision benefits
• 401(k) retirement savings plan
• time off (including paid time off, company and personal holidays, paid parental and caregiver leave)
• short-term and long-term disability
• life insurance and many other opportunities