Outreach Care Specialist

Role Overview

• Coordinates follow-up care plan needs for members by scheduling appointments or enrolling members in programs
• Assesses member compliance with medical treatment plans via telephone or through on-site visits
• Identifies barriers to plan compliance and coordinates resolutions
• Identifies opportunities that impact quality goals and recommends process improvements
• Recommends treatment plan modifications and determines need for additional services
• Coaches members on ways to reduce health risks
• Prepares reports to document case and compliance updates
• Establishes and maintains relationships with agencies identified in appropriate contract

Requirements

• Requires a H.S. diploma or equivalent
• minimum of 1 year related experience
• Certified nurse assistant or certified medical assistant preferred
• BS/BA degree in a related field preferred
• Bilingual candidates preferred
• Proficiency in Microsoft Suite applications

Benefits

• merit increases
• paid holidays
• Paid Time Off
• incentive bonus programs
• medical benefits
• dental benefits
• vision benefits
• short and long term disability benefits
• 401(k) matching
• stock purchase plan
• life insurance
• wellness programs
• financial education resources