The Firm-Wide Services (FWS) Lighthouse Leader serves as the strategic integrator and innovation quarterback across Firm-Wide Services.
Driving the adoption of AI, automation, and modernization within BDO’s operational functions.
Identify and prioritize innovation and AI opportunities.
Lead efforts to embed AI and automation into business process design and redesign.
Align people, processes, and systems with the firm’s technology roadmap.
Develop playbooks to replicate successful pilots.
Track and report progress on innovation, automation, and AI adoption.

Strong experience in identifying and prioritizing innovation and AI opportunities across departments (in partnership with functional leaders).
Experience leading efforts to embed AI and automation into business process design and redesign.
Experience in aligning people, processes, and systems with technology roadmaps.
Experience in participating in vendor relationships to ensure roadmap alignment.
Experience in building and leading a Digital Champions Community and establishing an lab of certified citizen developers.
Ability to prioritize workloads and managing multiple tasks and deadlines.

Senior Manager – Firm-Wide Services

Key skills