Develop and implement effective training strategies and programs to support organizational change initiatives, including ServiceNow implementation, configuration, and administration.
Create training programs using the ADDIE instructional model.
Responsible for stakeholder interviews, material development, document management, training onsite and online, and collecting and reporting training statistics such as participant attendance and training feedback.
Conduct stakeholder interviews and needs analysis for training program
Responsible for material creation and document management
Conduct live and recorded digital training sessions
Manage the training program and report attendance statistics
Apply adult learning principles and the ADDIE model in developing the program
Facilitate internal new hire onboarding training, as well as government customer training

5+ years' of experience with the ServiceNow platform
20-30 Slide decks created on the ServiceNow platform and different modules.
Experience with Section 508 compliance.
Strong Federal experience with different agencies.
Excellent communication and presentation skills, with the ability to effectively communicate, and facilitate training sessions to diverse audiences.
Strong analytical and problem-solving skills, with the ability to identify training needs and develop effective solutions.
Knowledge of learning theory and instructional design principles
Proficiency in using training development tools and software.
Experience with virtual training platforms and e-learning development tools
Experience with microlearning video development using Camtasia.
Ability to work independently and in a team environment, with a focus on achieving results.
Excellent oral and written skills.
Ability to travel as required

ServiceNow Training Specialist

Key skills