Key skills
AWSCloudJavaScriptPythonSplunkLambdaCloudWatchCommunication
About this role
Role Overview
- Support and maintain AWS-based CCaaS and contact center environments to ensure high availability and system reliability.
- Monitor, troubleshoot, and resolve production issues using observability tools such as Splunk and Zabbix.
- Design, develop, and enhance proactive monitoring capabilities for the AWS Connect CCaaS platform.
- Collaborate closely with developers, architects, and platform owners to enforce logging standards and monitoring best practices.
- Participate in application design sessions and develop end-to-end interaction flows using Splunk.
Requirements
- 4+ years of overall IT experience with strong exposure to CCaaS environments.
- Solid experience in contact center observability, monitoring, and troubleshooting of production systems.
- 2+ years of hands-on experience with monitoring tools such as Splunk and CloudWatch.
- Practical AWS cloud experience, including Lambda, Application Load Balancers (ALBs), Amazon Connect.
- Experience in at least one scripting language such as Python or JavaScript to support automation and operational efficiency.
Tech Stack
- AWS
- Cloud
- JavaScript
- Python
- Splunk
Benefits
- Health insurance
- Language courses
- Relocation program
- Professional development opportunities
- Certification programs
- Mentorship and talent investment programs
- Internal mobility and internship opportunities
- Open communication and regular team-building company social events