Customer Service Representative – 1st Shift

Role Overview

• Coordinate workload allocation among warehouse workers, material handlers and drivers
• Prepare work orders; troubleshoot orders and resolve discrepancies as needed
• Assign and release orders sent for loading and unloading
• Allocate and research inventory for orders
• Enter data for inbound and/or outbound freight into the Warehouse Management System (WMS) and create bills of lading (BOLs)
• Maintain and generate required reports
• Process, audit and file various documentation

Requirements

• Proficiency in Microsoft Office
• Ability to communicate effectively with carriers, customers, employees and management
• Proven ability to multitask and prioritize workload in a fast-paced environment
• High school diploma or equivalent (preferred)
• Availability to work a flexible schedule when needed
• 1 year of customer service experience (preferred)
• 6 months of experience in a warehouse setting (preferred)

Benefits

• Paid time off
• Medical/dental/vision insurance
• 401(k)
• Hourly shift differential