Appointment Support Coordinator

Role Overview

• Schedule, confirm, reschedule, and manage client appointments through phone, email, and online platforms
• Communicate with clients to provide appointment details, reminders, and follow-up information
• Maintain accurate appointment records and update scheduling systems
• Respond to customer inquiries and provide timely assistance regarding appointments and services
• Coordinate with internal teams to ensure appointments are properly prepared and completed
• Monitor appointment calendars and identify scheduling conflicts or changes
• Follow up with clients regarding missed appointments, cancellations, and upcoming visits
• Enter and maintain client information accurately in company databases and CRM systems
• Assist with administrative tasks, reporting, and documentation as needed
• Provide a professional and positive customer experience during every interaction
• Participate in virtual meetings, training sessions, and team communications

Requirements

• High school diploma or equivalent (Associate’s degree is a plus)
• Previous experience in customer service, scheduling, administrative support, or coordination preferred but not required
• Strong communication skills with the ability to interact professionally with clients
• Excellent organizational skills and attention to detail
• Ability to manage multiple appointments and priorities effectively
• Comfortable using scheduling software, Microsoft Office, and online communication tools
• Strong problem-solving skills and ability to work independently
• Reliable internet connection and a dedicated home workspace

Benefits

• Competitive salary
• Fully remote work environment
• Paid training
• Paid time off (PTO)
• Health, dental, and vision insurance
• 401(k) with company match
• Flexible work schedule
• Employee Assistance Program (EAP)
• Career growth and advancement opportunities
• Performance-based incentives
• Ongoing professional development and training