Clinical Applications Specialist

Role Overview

• Lead system installation, including hardware setup and cross-department coordination.
• Deliver clinical training to surgeons and hospital staff on system use and workflows.
• Provide first case and early case on-site support to ensure successful adoption.
• Support ongoing cases until site achieves self-sufficiency.
• Conduct in-services and refresher trainings as needed.
• Provide technical troubleshooting and coordinate maintenance/field service activities.
• Document case notes, training records, and field service reports.
• Partner with Medical Affairs to track and assess clinical benefit.
• Monitor inventory and support reordering processes at customer sites.
• Serve as primary point of contact for clinical and technical support at assigned sites.
• Escalate risks and site issues to leadership as needed.
• Support onboarding of new surgeons and staff post-implementation.
• Account maintenance, including the conduct of ongoing site check-ins to support long-term site success and growth.
• Expand the technology to new users at existing accounts and support case growth.
• Support collection of clinical data.
• Support Sales in territory development activities during periods of reduced clinical demand.

Requirements

• Bachelor’s Degree
• A minimum of 2 years of experience as a clinical specialist in the medical device field or as an operating room nurse (ideally with a prior focus on breast cancer)
• Ideally prior experience in either a startup or a medical device company going through a 0-1 growth/go-to-market phase
• Ability to build strong relationships and interact effectively with both internal and external customers and stakeholders
• Clinical (operating room) experience
• Track record of success
• Must have ability to travel up to 75%, or as needed.
• Experience with modern sales tooling/software
• Excellent written, verbal, and interpersonal communication skills
• Demonstrated performance record with clear documentation of success
• Must live in the geographical location of the position or be willing to relocate.

Benefits

• Health insurance
• Professional development opportunities