Serve as a the primary contact point for help desk tickets, resolving issues.
Diagnose and troubleshoot hardware, software, network, and connectivity issues across desktops, laptops, mobile devices, and peripherals.
Manage user accounts, permissions, and access through Active Directory and Microsoft 365.
Image, configure, and deploy new computers, devices, and software.
Support and maintain the IT ticketing system, ensuring tickets are documented, tracked, and resolved within expected timeframes.
Assist with network troubleshooting, including Wi-Fi, VPN, and LAN connectivity issues.
Maintain accurate records of IT assets and software licenses.
Provide basic support for SQL databases and in-house applications, escalating complex development needs as appropriate.
Document solutions and contribute to an internal knowledge base to support other IT staff and reduce repeat issues.
Assist with onboarding/offboarding of employee technology and accounts.

Bachelor's or associate degree in computer science, information technology, or a related field.
Minimum 2 years of relevant IT support experience, including progression from Tier 1 help desk to more advanced (Level 2) troubleshooting.
Intermediate knowledge of Windows OS support, Active Directory, and Microsoft 365 administration.
Experience working with an IT ticketing/help desk system.
Valid US Driver’s License
CompTIA A+ or Network+ Certification (preferred).
Basic SQL knowledge or certification (preferred).

IT Support Specialist

Key skills