Key skills
CRM
About this role
Role Overview
- Manage the flow of incoming documents for primary user verification;
- Process KYC documentation manually, primarily for clients;
- Process and review verification results received from third-party identity verification providers, making approval or escalation decisions where required;
- Define the required set of documents for user verification;
- Detect fraudulent activity in identity, payment, and residence documents, as well as identify inconsistencies in automated verification results;
- Adhere to the expected quality control standards for daily tasks, meet target SLAs, and manage workload efficiently;
- Identify primary fraudulent activities and contribute to the development of effective fraud prevention controls;
- Ensure the completeness and accuracy of data provided by clients;
- Advise clients on missing KYC documents and verification requirements;
- Make decisions on the approval of clients' KYC documentation and third-party verification outcomes;
- Utilize various CRM systems and identity verification platforms effectively.
Requirements
- Proficiency in English at an intermediate level or higher
- Ability to process large volumes of data in a short period
- Ability to work within a rotating shift schedule
- Relevant previous experience in the field of customer care/customer onboarding/customer experience
- Understanding of basic KYC and AML procedures.
Benefits
- Health & Wellness Focus
- Global Medical Coverage
- Growth Opportunities
- Benefits Programs (compensation for the gym/stomatology/psychological service & etc.)
- Performance-Driven Rewards
- Dynamic Work Environment