About this role

Maintain workforce schedules in line with weekly and daily operational requirements, while ensuring compliance with NZ labour laws and company policies.
Prioritise incoming work from shared inboxes and team emails to keep scheduling activity moving efficiently.
Identify opportunities to improve scheduling processes and support better productivity and operational efficiency.
Provide regular reporting to business stakeholders on workforce utilisation, scheduling adherence, overtime, and absenteeism.
Support timely communication of clear, practical schedules to frontline teams with as much lead time as possible.

Proven experience in workforce scheduling or management within a retail or customer-facing environment.
Strong problem-solving, organisational, and communication skills.
Ability to analyse data to drive effective scheduling decisions.
Experienced in high-volume, fast-paced environments with shifting priorities.
An understanding of NZ labour laws and retail compliance.
Focused on accuracy, efficiency, and continuous improvement.

A fully subsidised Southern Cross health insurance cover for you and your family.
Lifestyle leave, giving you the option to purchase an extra week or two of annual leave.
Discounts on One New Zealand products, services and much more!

Workforce Management Scheduling Specialist

Key skills