ServiceNow Technical Architect – Top Secret

Role Overview

• Lead the architecture, design, and implementation of enterprise-scale ServiceNow solutions in support of a USAF program.
• Design and develop network and system architectures and define key capabilities and performance requirements.
• Define total systems design and technology maturity constraints in accordance with mission requirements.
• Develop network and system element architecture, design, and interface definitions.
• Define network and system implementation approaches and operational concepts.
• Develop models and architectural guidelines for current and future network and system development.
• Ensure requirements are met and evaluate system performance with the customer.
• Interface with users and stakeholders to determine business and technical needs.
• Generate high-level requirements based on user needs, cost, schedule, and other constraints.
• Perform cost-benefit analyses to determine whether requirements are best met through manual, software, or hardware solutions while maximizing the use of commercial off-the-shelf and existing components.
• Design and develop solutions for application, system administration, and network challenges.
• Develop partitioning algorithms and processes to allocate present and future requirements into discrete partitions while minimizing communications between partitions and users.
• Provide hands-on technical leadership across multiple ServiceNow platform areas, ensuring scalable, secure, and compliant delivery aligned with federal and DoD requirements.
• Architect scalable, secure, and compliant ServiceNow solutions across multiple domains and modules.
• Serve as the technical Architect for: IT Service Management (ITSM), IT Operations Management (ITOM), IT Asset Management (ITAM), Security Operations (SecOps), Strategic Portfolio Management (SPM), Integrated Risk Management (IRM), App Engine & Automation Engine, CMDB and CSDM.
• Design and oversee integrations using Integration Hub, REST APIs, and custom spokes.
• Lead platform governance, ensuring alignment with best practices and federal security standards.
• Guide developers and administrators on technical design, configuration, and implementation.
• Produce and maintain technical design documentation, architectural diagrams, and configuration standards.
• Work closely with Program Managers, Product Owners, and stakeholders to support roadmap planning, backlog refinement, and solution delivery.
• Engage with business stakeholders to gather and translate requirements into architectural blueprints and actionable solutions.
• Provide SME-level support for network infrastructure and network hardware.
• Implement, administer, and troubleshoot network infrastructure devices.
• Create accurate network diagrams and documentation for design and planning.
• Apply strong knowledge of network protocols, LAN/WAN technologies, and network security.
• Diagnose and resolve network issues using strong analytical and problem-solving skills.
• Work collaboratively in team environments and directly with customers.
• Work independently with minimal oversight.
• Adapt quickly to changing program needs and learn new technologies and products.

Requirements

• 6+ years of IT experience with at least 2 years of ServiceNow experience.
• Experience with ServiceNow architecture, configuration, workflow development, and platform enhancements.
• Platform governance establishment and execution.
• Evaluating operational and strategic demands against platform capabilities and leading practices.
• Translating technical and business requirements into architectural blueprints.
• Working directly with business stakeholders to identify, analyze, and map requirements to ServiceNow capabilities.
• Creating architectural blueprints for federal agencies.
• Leading ServiceNow version upgrades.
• Deep understanding of overall ServiceNow platform architecture.
• Network security, LAN/WAN design, and network infrastructure documentation.
• DoD 8570.01-M IAT Level II certification (e.g., Security+ CE, SSCP, CND, or CCNA Security).
• Technical expertise with App Engine Studio, Flow Designer, Integration Hub, Predictive Intelligence.
• Strong knowledge of CMDB and CSDM.
• Experience with Agile, DevOps, and CI/CD pipelines integrated with ServiceNow.

Tech Stack

• ITSM
• ServiceNow

Benefits

• 100% paid Medical, Dental & Vision for Our Employee
• 6% 401K match (Vested Immediately)
• 29 Days' PTO
• Flexible Work Schedule
• Tuition/Certification Reimbursement
• Growth Opportunities w/in an Emerging Defense Company