Serve as a Subject Matter Expert on IST projects, system upgrades, and ongoing support activities
Identify opportunities to enhance business processes through technology and convert conceptual user requirements into precise functional or technical specifications
Resolve issues by troubleshooting problems, managing support tickets, and escalating as needed within defined service level agreements
Lead stakeholders through user acceptance and regression testing, providing basic training as needed, and participate in other testing activities as required to ensure successful adoption
Create and maintain training materials and knowledge-based articles to address common issues and solutions
Coordinate planned outages with stakeholders to minimise business disruption
Facilitate discussions to resolve competing business and technology priorities among stakeholder groups, escalating issues when appropriate

Tertiary qualifications in Information Technology, Business Information Systems, Commerce or a related discipline, or equivalent experience
Five (5) years’ experience in a business systems analyst or systems support role, ideally working with Tier 1 ERP and enterprise applications such as SAP S4/HANA, OpenText and SAP SuccessFactors
Proven ability to engage and collaborate with stakeholders from both technical and non-technical backgrounds
Strong skills in problem-solving, negotiation, and influencing outcomes
Demonstrated adaptability, with the ability to learn new skills quickly and thrive in a dynamic environment
Team-oriented and self-motivated, with a willingness to work independently and contribute collaboratively
Experience in documentation, including project or maintenance plans, status reports, business cases, and business requirements summaries

Flexible working environment
Income protection insurance
Life Insurance for employees under the company superannuation plan
Attractive parental leave policy
Salary sacrifice options for remote area housing, motor vehicles and superannuation

Senior Business Systems Analyst

Key skills