Key skills
Collaboration
About this role
Role Overview
- Influence internal and external resources to achieve desirable outcomes for customers.
- Regularly communicate complex VTC (Video Teleconferencing) concerns and solutions.
- Handle and protect confidential information as needed.
- Maintain flexibility in work schedules to meet customer business needs.
- Act as a service advocate for video collaboration rooms/systems.
- Assist with video booking and connections.
- Adhere to all client and Yorktel procedures and policies.
- Create and maintain Standard Operating Procedures (SOPs) and run books for job functions.
- Perform scheduled checks on all conference rooms.
- Coordinate with users to configure VTC systems for optimal performance, including audio, visual, content sharing, and recording.
- Collaborate with the onsite team to create and maintain user documentation and quick reference guides (QRG) for A/V technology.
- Provide client training on collaboration technology.
- Troubleshoot conference spaces and related technology.
Requirements
- High School Diploma or Technical Certification; Bachelor's Degree is a plus
- 2-5 years of experience in video conferencing solutions and customer support
- 2-5 years of A/V experience
Benefits
- Excellent salary and benefits package
- 401k and Flex 125 plans