Map lending journeys and operational processes to identify customer pain points, inefficiencies and opportunities for improvements
Plan and facilitate workshops with cross-functional teams to gather align objectives and analyse business requirements
Document these requirements into clear, comprehensive product specifications and user stories ready for development
Collaborate with stakeholders to ensure proposed solutions align with business needs and expectations.
Work closely with team members to design, test, and implement solutions that meet defined business objectives
Promote a culture of continuous improvement by identifying opportunities for enhancement and embedding best practices
Become a subject matter expert, embedded within our Operations team in Milton Keynes, as we transform the way we work

2+ years’ experience in a business analyst, product owner, or operational role within banking, fintech or lending
Understanding of customer journey mapping, business process modelling and requirements gathering techniques
Excellent communication and stakeholder management skills
Desire to work within agile cross-functional teams on transformational change initiatives
Knowledge of the SME lending market, customer/broker needs and end-to-end lending processes
Passionate about business process automation and emerging technologies, including agentic AI
Experience working within a regulated environment, ensuring compliance with Consumer Duty and other relevant regulations
Able to attend 4 days per week in our Milton Keynes office

Competitive Time Off – Generous annual leave plus bank holidays to rest, recharge, and enjoy life outside of work.
Work From Anywhere – Up to 6 weeks per year to work remotely from anywhere in the world.*
Learning & Development – Tailored training and support to grow your skills and achieve your professional goals.
Hybrid Working – To support your work-life balance, we offer a hybrid working model with 3 days in the office and 2 days remote.**
Private Medical Care with Vitality – Comprehensive healthcare coverage to keep you healthy.
Enhanced Pension Scheme – Helping you plan and save for a secure future.
Maternity, Paternity & Adoption Pay – Supporting you and your family during important life moments.
Discretionary Company Bonus – Rewarding your contribution to our shared success.

Business Analyst

Key skills