Manage high value, strategic client relationships focused on growing existing business and ensuring high retention rates
Achieve new business growth targets through up-sell /cross-sell opportunities with existing clients
Be responsible for all aspects of renewals and deliver results against monthly, quarterly and yearly forecast objective
Lead and manage the renewal process
Meet onsite with existing accounts and conduct needs and business impact analysis of current product portfolio
Manage and lead pricing negotiations for renewals and up-sells
Identify risk and work with internal and external stakeholders to prevent both client and revenue churn
Facilitate the transition of a client’s existing workflow into the FiscalNote platform
Provide accurate monthly forecast reports
Actively collaborate with Product and Marketing teams
Intelligently engage in conversation regarding the legislative and regulatory processes
Travel to on-site client locations outside the DC area on occasion (-20%)
Actively and regularly attend industry events

5+ years of professional sales and field account management experience in government and/or technology with a proven track record of meeting sales & renewal and retention goals
Experience working in an account management/client success capacity with a SaaS product
High-performance record of sales and retention
Ability to successfully lead in-person meetings/demos with C-Suite level executives
Strong written and verbal communication abilities, as well as exceptional time & organizational skills
A Bachelor’s Degree or equivalent experience
Proficiency with Salesforce strongly preferred

Senior Account Manager

Key skills