Handling customer inquiries via chat — you’ll be the link between our courier partners, merchant partners, and end users of the Wolt app
Providing quick and effective feedback, resolving escalations, and managing technical issues
Reviewing and responding to user feedback
Overseeing and managing operations in the cities where Wolt operates
Maintaining a great customer experience and monitoring performance daily
Working on quality assurance (QA) and platform management

Excellent communication skills and plenty of patience
Persistence and kindness help you find the best solution for everyone involved
Great attention to detail and strong focus
You’re not intimidated by complex tasks that require quick thinking and good organization
You handle stressful situations and multitasking with ease
Making fast decisions in challenging moments is one of your strengths
You understand the importance of great customer experience
You’re fluent in both Croatian and English
You have at least a high school diploma
You’re comfortable with new apps and systems and adapt quickly
Any previous work experience is welcome, especially in a similar role — but it’s not a requirement! We’ll teach you everything you need to know.

Starting gross salary: €1290 + 50% extra pay for weekends, holidays, and night shifts (after 10 PM)
After 6 months: €1350 gross + 50% extras for weekends, holidays, and night shifts (after 10 PM)
Meal allowance
5-day work week
At least 25 days of paid vacation, with a possibility for additional paid days off
100% paid sick leave for the first 7 days
Access to the PassSport program
15% discount on your Wolt orders
A clear career development path — your growth as a Support Associate is our priority! With our support, you’ll have opportunities to grow and build your career within the company
Employee Assistance Program for you and your immediate family
Structured mentoring from our Team Leads
Training sessions, workshops, and learning opportunities to enhance your skills
3-week structured onboarding program
A friendly, tolerant, and inclusive work environment
All necessary equipment for your work (laptop, monitor, headset)
Additional health insurance (24/7 medical center access, annual health checkups, specialist exams, and diagnostics)

Support Associate

Key skills