AMS OpenText Support Consultant – Administration, Operations

Role Overview

• Perform day-to-day OpenText Content Server administration, including:
• user, group, and role management
• permission and inheritance configuration
• workspace, folder, and object administration
• Manage categories, attributes, and metadata updates as part of operational support.
• Support configuration changes under change-management control.
• Monitor and manage Content Server background jobs, queues, and scheduled tasks.
• Identify and resolve job failures, backlogs, and performance issues.
• Coordinate restarts and maintenance activities as per operational procedures.
• Handle L2/L3 incidents and service requests in line with SLAs.
• Perform root-cause analysis for recurring issues and implement corrective actions.
• Provide timely communication and updates to stakeholders.
• Provision and de-provision users and groups.
• Troubleshoot access, permission, and visibility issues.
• Support onboarding/offboarding and role-based access changes.
• Analyze Content Server logs and diagnostics to identify issues.
• Support resolution of:
• login/authentication issues
• performance degradation
• configuration inconsistencies
• Coordinate with infrastructure, DB, and network teams as required.
• Support deployment of configuration changes and fixes across environments.
• Assist with patching, upgrades, and post-deployment validation.
• Maintain environment consistency between Dev, QA, and Prod.
• Maintain operational documentation, runbooks, and SOPs.
• Ensure compliance with audit and governance requirements.
• Contribute to continuous improvement initiatives within the AMS framework.

Requirements

• 8–12+ years of experience supporting enterprise ECM platforms.
• 5+ years of hands-on OpenText Content Server AMS/support experience.
• Experience working in AMS or managed services environments with ticketing systems and SLAs.
• Experience supporting OpenText Extended ECM (xECM) or SAP-integrated environments.
• Experience supporting OpenText Archive Center, Core Capture, or VIM.
• Knowledge of authentication/SSO integrations (LDAP, AD, SAML).
• OpenText certifications are a plus.

Benefits

• Retirement Planning
• Bonus Program
• Long-Term Incentive Plan
• Commission potential for client referrals
• Professional Development
• Cell phone/Internet Reimbursement