Facilitate weekly live online group tutoring sessions via Zoom (approximately 1 hour per session) in an open-ended drop-in Q&A format
Support learners with core topics in IT operations and support, including IT fundamentals, cloud operations (Microsoft Azure), security and compliance, AI-assisted IT workflows, and IT support tools and ticketing systems
Occasionally design and introduce short micro-project assignments discussed in the following tutoring session; most assignment design should be completed in the early weeks of the contract
Align session content with the program curriculum and the self-paced learning resources learners are using (DataCamp, Coursera for Impact)
Coordinate closely with the Senior Program Manager and the Learning Designers to ensure alignment with curriculum goals and learner progress
Provide brief asynchronous support between sessions
Contribute structured feedback on learner progress and program quality

Demonstrable professional experience in IT operations, IT support, sysadmin, cloud operations, cybersecurity or a closely related technical field
Sound, up-to-date knowledge of IT tools, platforms, and workflows relevant to the target role, including common helpdesk and ticketing environments, cloud operations (ideally Microsoft Azure / AZ-900) and relevant security, compliance, and identity aspects (ideally across Microsoft Azure and Microsoft 365 / SC-900), AI-assisted IT support
Familiarity with the German IT job market and workplace context
Experience in training, teaching, mentoring, or facilitation
Good communication skills in both English and German (C1 level or above in each)
Ability to explain complex technical topics clearly and accessibly to learners at an intermediate level

Fully remote
sessions delivered via Zoom
Opportunity to contribute to a meaningful, ESF+-funded programme supporting migrants and refugees into Germany's IT sector
Possibility of continuing involvement in future Skill IT Up cohorts (running through December 2028)

IT Operations, AI Support Tutor

Key skills