Developing customer applications for Work Order management, scheduling, and dispatch.
Collaborate with stakeholders to identify key functionality within custom ServiceNow instance
Enhance ServiceNow (SN) event rules as necessary to ensure proper CMDB binding
Interact with technical SMEs to get necessary environment information to support your service map and event work

Experience with ServiceNow Solution Architect
FSM/CSM/SOM & Integrations in ServiceNow
Comprehension of, and the ability to communicate and implement FSM/CSM/SOM solutions
Ability to develop interfaces for each user audience depending on custom application models or Service Portals
Experience developing integrated logic and functional components to interface with ServiceNow internal services and APIs (via REST)
Service-oriented and distributed application architecture in the enterprise (web services, data access and persistence, client/server, etc.)
Understand Credential less and Credential based Discovery
Install, configure, and integrate software products from ServiceNow FSM/CSM/SOM with a focus on the discovery, service mapping, certification management, Service Graph Connectors and Multisource CMDB
Ability to prevent duplicate CIs with CI identifiers
Extend Horizontal Discovery with custom Infrastructure Patterns and Application Patterns
Knowledge and ability to configure, manage and maintain MID servers
Proficient in working with command line console for Service Mapping
Ability to work with and migrate patterns between Environments for Service Mapping
Proficient in configuring Identification Rules for Service Mapping
Ability and knowledge in Discovery of multi-tier services including advance pattern configuration for Service Mapping

ServiceNow Solution Architect – CSM, FSM, SOM

Key skills