Key skills
CloudITSMKubernetesLinuxOpenStackServiceNowSalesforceCRMCI/CDLeadershipMentoringChange ManagementProduct ManagementCustomer SuccessSalesNetwork Security
About this role
Role Overview
- Own the architecture, engineering, and lifecycle of Brightsolid's cloud platforms and services.
- Lead Cloud Engineering and Network teams ensuring delivery of high-quality, scalable, secure infrastructure
- Drive engineering excellence through automation, standardisation, and modern operating models
- Maintain full accountability for multi-tenant cloud platforms, both internal and customer-facing
- Lead the transition from legacy environments to open-source platforms (Ubuntu, OpenStack, Kubernetes)
- Ensure platforms meet defined SLAs, resilience, compliance, and security requirements
- Lead network engineering and datacentre strategy across all Brightsolid facilities
- Ensure high-availability, resilient, and high-performance connectivity and infrastructure
- Own disaster recovery, capacity planning, and infrastructure lifecycle management
- Own the strategy, architecture, and operation of all engineering and business-critical tooling across the group
- Provide full lifecycle ownership of key enterprise platforms, including:
- ITSM and Service Management platforms (e.g. ServiceNow or equivalent)
- CRM and customer engagement platforms (e.g. Salesforce or equivalent)
- Monitoring, observability, and alerting platforms
- Automation, CI/CD, and DevOps tooling
- Identity, access management, and security tooling
- Define and enforce standards for tooling rationalisation, reducing duplication and driving platform consistency across the organisation
- Lead the transition from fragmented tools towards a cohesive, platform-led operating model, where tooling is:
- API-driven
- Automated-first
- Integrated into engineering workflows and service delivery
- Work cross-functionally with Product, Sales, and Customer Success teams to support solution development and delivery
- Build and lead high-performing Cloud Engineering and Network teams
- Define and manage KPIs across platform availability, performance, cost, and customer outcomes
- Foster a culture of innovation, accountability, and continuous improvement
Requirements
- Proven experience leading, mentoring and developing high-performing engineering teams, including direct people leadership, performance management, team structure and succession planning.
- Strong experience building a culture of automation, accountability, operational discipline and continuous improvement.
- Experience working within a service provider or managed service environment delivering high-availability services in a 24x7 operational context.
- Strong understanding of multi-datacentre architecture, service provider internet services, WAN connectivity, cloud infrastructure and operational support models.
- Experience owning change management, problem management, SLA reporting and KPI reporting for engineering operations.
- Strong understanding of security technologies and the role of security, compliance and resilience in platform operations.
- Experience working closely with service operations, security operations, product management, sales and customers.
- Eligible to work in the United Kingdom.
- Experience with OpenStack networking and Linux-based networking technologies.
- Experience with modern network security approaches.
- Experience working directly with Cisco, Canonical, NVIDIA and other strategic technology partners or service providers.
- Relevant certifications such as CCNP, RHCE or equivalent.
Tech Stack
- Cloud
- ITSM
- Kubernetes
- Linux
- OpenStack
- ServiceNow
Benefits
- 34 days holiday
- Health Cash Plan
- excellent Pension
- competitive salary
- many more staff discounts and benefits