Vendor Management Analyst III

Role Overview

• Serve as the primary business owner for third‑party vendor solutions supporting Claims and Shared Services, ensuring alignment with operational and strategic objectives
• Identify operational needs and translate them into vendor strategies, solution roadmaps, and continuous improvement initiatives
• Support the intake, evaluation, and recommendation of new vendor solutions, including participation in vendor sourcing activities (RFI/RFP, due diligence, and selection) in partnership with Procurement and in alignment with enterprise governance, risk, and compliance requirements
• Manage vendor relationships and act as the primary liaison between vendors and internal stakeholders, driving effective communication, issue resolution, and service delivery excellence
• Establish, monitor, and report on vendor performance metrics, SLAs, and KPIs including cycle time, severity, leakage, customer experience, and operational throughput within the claims lifecycle
• Perform ongoing analysis of vendor performance, financial data, and operational trends to identify risks, cost-saving opportunities, and areas for improvement, and develop actionable strategies to address gaps
• Support and coordinate vendor due diligence, risk assessments, and ongoing monitoring activities, in collaboration with internal stakeholders and risk subject matter experts
• Maintain strong, collaborative relationships with business partners and vendors to support vendor oversight, strategic initiatives, and operational needs
• Support contract lifecycle activities, including tracking contract expirations, renewal schedules, amendments, and assisting with contract termination when necessary
• Assist with billing validation, audits, and compliance activities to ensure accuracy, adherence to contractual terms, and alignment with company policies
• Maintain accurate and complete vendor data within systems of record, including contracts, risk profiles, performance metrics, and services provided, ensuring a comprehensive view of the vendor landscape
• Provide data analysis, reporting, and executive-level insights to support decision-making, vendor performance management, and strategic planning
• Champion the use of vendor management tools and processes, providing guidance and support to internal stakeholders and vendors as needed
• Coordinate with internal stakeholders to enhance and mature vendor management practices, including improving governance frameworks and operational efficiency
• Manage and support special projects and cross-functional initiatives, leveraging experience and judgment to achieve desired outcomes
• Partner with Claims leadership, adjusters, and Shared Services teams to align vendor solutions with real-world claims handling processes, including FNOL intake, appraisal, subrogation, SIU, and total loss workflows

Requirements

• Strong understanding of effective relationship‑building principles used to establish and sustain productive vendor and stakeholder partnerships
• Knowledge with influence and change‑management approaches for driving alignment and outcomes without direct authority across teams
• Proficiency in professional standards and best practices for representing the organization in vendor discussions, negotiations, and issue escalations
• Familiarity with operational and financial data concepts, metrics, and analytical methods used to assess vendor performance and identify trends
• Understanding of performance measurement frameworks and how metrics relate to cost control, service quality, cycle time, and customer experience
• Familiarity with cross‑functional vendor management processes, including RFPs, vendor onboarding, pilots, and contract renewals
• Strong Understanding of project management methodologies, including scope definition, timeline management, dependency tracking, and risk mitigation
• Knowledge of effective written and verbal communication techniques and how messaging should be tailored for frontline partners, stakeholders, and senior leadership
• Strong understanding of executive‑level documentation standards, including recommendations, performance summaries, scope documents, and workflow documentation
• Knowledge of strategic planning concepts and how vendor decisions support long‑term operational goals and continuous improvement initiatives
• Strong Relationship‑building skills to establish and sustain productive vendor and stakeholder partnerships
• Ability to Influence and manage change to drive alignment and outcomes without direct authority across teams
• Proven ability to represent the organization professionally in vendor discussions, negotiations, and issue escalations
• Operational and financial data analysis skills to assess vendor performance and identify trends
• Performance measurement and metrics analysis skills linking cost control, service quality, cycle time, and customer experience
• Ability to demonstrate cross‑functional vendor management skills through RFPs, onboarding, pilots, and contract renewals
• Proven project management skills including scope definition, timeline management, dependency tracking, and risk mitigation
• Demonstrated written and verbal communication skills tailored to frontline partners, stakeholders, and senior leadership
• Strong Executive‑level documentation skills, including recommendations, performance summaries, scope documents, and workflow documentation
• Proven strategic planning and decision‑support skills aligning vendor decisions with long‑term operational goals and continuous improvement
• High School Diploma or equivalent required; Bachelor’s Degree in related field of vendor management, accounting or finance or 5+ years of experience in the field or in a related area preferred
• 5 + years of experience in a Vendor Management Department, Purchasing Department or functionally related area required
• 2+ years of experience in auto claims, property claims, or related claims operations (e.g., liability, BI, subrogation, SIU, or total loss) preferred
• Experience working with claims platforms (e.g., Guidewire ClaimCenter) and vendor-integrated workflows strongly preferred
• 3 + years of experience in a corporate setting, specifically including cross functional collaboration responsibilities
• 2 + years of professional business analytics experience preferred

Tech Stack

• Guidewire

Benefits

• 401K matching
• bonding leave for new parents (12 weeks, 100% paid)
• tuition assistance
• training
• GM employee auto discount
• community service pay
• nine company holidays