About this role

Originate and manage purchase mortgage loans from application through closing while ensuring compliance with all requirements
Convert company-provided purchase opportunities into funded loans through proactive follow-up and effective borrower consultation
Build strong relationships with customers and, where applicable, with Zillow Preferred Agents and local partners
Manage an active pipeline while meeting defined service levels, productivity metrics, and funding expectations
Leverage Zillow’s CRM, loan origination systems (LOS), and data-driven tools to manage pipeline health and customer engagement
Partner with centralized processing, underwriting, and closing teams to move loans efficiently
Deliver a consistent, high-quality customer experience through phone, email, and text communication
Stay current on market trends, lending programs, and regulatory requirements to provide tailored financing solutions
Maintain active licensing, complete required education, and participate in ongoing professional development

3+ years of mortgage origination experience with a strong emphasis on purchase transactions
Completion of the 20-hour CORE Pre-Licensing Education and successful passage of the SAFE Mortgage Loan Originator Test – National Component with Uniform State Content
Located within 75 miles of our Atlanta, GA branch
Proven success originating purchase loans in either: a high-volume, phone-based sales environment or an agent-centric referral model
Strong client service orientation with consultative sales skills and deep understanding of the mortgage process
Comfortable working in a structured, performance-driven environment with clearly defined KPIs
Excellent verbal communication skills and ability to build trust quickly
Strong time management, organization, and pipeline management skills
Proficiency with CRM, LOS, and Microsoft products (Outlook, Word, Excel)
Associate’s or Bachelor’s degree preferred

Mortgage Loan Officer

Key skills