Handle inbound support calls and tickets
Run 15–30 minute discovery and quoting calls with warm leads
Manage a HubSpot pipeline of follow-ups and trade-show leads
Spend initial 1–2 months embedded in the founder's service business to learn workflows
Ensure customers feel heard and confident, leads are worked proactively without prompting, and the founder is freed from front-line work

2–5 years in a hybrid customer success and inside sales role, with ownership of both inbound support and phone-based sales
Track record of closing deals by phone through 15–30 minute discovery and quoting calls with warm inbound leads
Hands-on HubSpot experience — pipeline management, sequencing, task management, and deal-stage tracking
Measurable sales results (quota attainment, lead-to-quote, or quote-to-close conversion) in a prior B2B or B2C role
Experience supporting or selling to SMB service businesses (pool service, HVAC, plumbing, landscaping, or field/home services)
Remote experience independently managing a queue of 20–100+ customers or leads with minimal supervision
C1+ English (CEFR) for live phone communication with US-based customers

Competitive Salary: Based on experience and skills
Remote Work: Fully remote—work from anywhere
Team Incentives: Recognition for maintaining 100% CRM hygiene and on-time reporting
Generous PTO: In accordance with company policy
Health Coverage for PH-based talents: HMO coverage after 3 months for full-time employees
Direct Mentorship: Guidance from international industry experts
Learning & Development: Ongoing access to resources for professional growth
Global Networking: Connect with professionals worldwide

Sales and Customer Success Representative, Software

Key skills