Senior Service Now Developer

Role Overview

• Design and develop advanced ServiceNow configurations and customizations across CSM, ITSM, HRSD, and SLO modules.
• Architect and implement integrations using IntegrationHub, MID Server, REST/SOAP APIs, and Workflow Data Fabric.
• Build and maintain business rules, client scripts, script includes, UI actions, and scheduled jobs using server-side JavaScript and Glide APIs.
• Lead technical design reviews and code reviews, enforcing Azure DevOps stage gates and SDLC standards.
• Deliver Now Assist (GenAI) feature rollouts including AI-assisted case deflection and knowledge article generation.
• Partner with platform administrators on upgrade readiness, patching cycles, and regression test planning.
• Translate complex HRSD, IT Service Desk, and CSM requirements into scalable technical solutions with complete documentation.
• Produce and maintain technical design documents, integration specifications, and operational runbooks.
• Mentor mid-level developers and system administrators on platform best practices, performance tuning, and security hardening.
• Ensure deployments follow Dev > Test > Prod update set pipelines and Azure DevOps release controls.

Requirements

• 5+ years of hands-on ServiceNow development experience in a production enterprise environment.
• Demonstrated delivery across at least three of: CSM, ITSM/HRSD, SLO Management, IntegrationHub, or Service Portal.
• Deep scripting proficiency with server-side JavaScript, Glide API, GlideRecord, GlideSystem, REST message scripting, and transform maps.
• Production integration experience connecting ServiceNow to external systems via REST, SOAP, JDBC, or MID Server, including error handling and retry logic.
• Experience with Workflow Data Fabric or equivalent event-driven integration patterns on ServiceNow.
• Working knowledge of ServiceNow security model including ACLs, roles, user criteria, and data isolation patterns.
• Fluency in Azure DevOps or equivalent SDLC tooling: branching strategy, code review gates, and deployment pipelines for ServiceNow update sets.
• Ability to self-manage delivery across multiple concurrent workstreams in an Agile/Scrum environment without an assigned PM.
• Track record of writing clear, auditable technical documentation and runbooks.
• Bachelor’s degree in Computer Science, Information Systems, or equivalent demonstrated experience.
• Nice to Have
• ServiceNow Certified Application Developer (CAD) or Certified Implementation Specialist (CIS) in CSM, ITSM, or HRSD.
• Hands-on experience with Now Assist, AI Search, or other GenAI capabilities on the ServiceNow platform.
• Familiarity with Performance Analytics, reporting frameworks, and executive dashboard design in ServiceNow.
• Experience supporting or leading a ServiceNow major version upgrade (Utah, Vancouver, Washington DC, Zurich or later).
• Exposure to multi-instance ServiceNow architectures and cross-instance data patterns.
• ITIL v4 Foundation or higher with applied experience.

Tech Stack

• Azure
• ITSM
• JavaScript
• SDLC
• ServiceNow
• SOAP

Benefits

• Laptop: BYOD.