About this role

Main operational contact for benefits administrators
Collaborate with service team and internal partners to deliver on contractual commitments
Work closely with specialized operational groups to implement plan provisions and problem solve issues
Responsibility for daily review of plan administration quality for Defined Contribution, HSA and Non-Qualified plans
Manage plan administration to perform to standards and performance guarantees
Raise and participate in the resolution of service issues appropriately

Bachelor’s degree preferred; work experience and strong business acumen required
Defined Contribution, Non-Qualified and HSA knowledge and experience required
5+ years of benefits administration, outsourcing administration or retirement experience required
3+ years of experience in a client facing role highly desired
Proven understanding of 401(k) regulations and their application to plan administration
Effective oral and written communication skills
Ability to manage client issues
Strong interpersonal skills and customer service approach

comprehensive health care coverage and emotional well-being support
market-leading retirement
generous paid time off and parental leave
charitable giving employee match program
educational assistance including student loan repayment, tuition reimbursement, and learning resources to develop your career

Client Service Manager

Key skills