Key skills
Sales
About this role
Role Overview
- Greet customers, answer telephone calls and schedule appointments in a prompt and courteous manner.
- Review repairs and services with customers to ensure a complete understanding of the services performed.
- Contact customer any time there is a deviation from the original estimate of cost or time when the vehicle will be ready for pickup.
- Note the name and time of approval for all repair/service orders and any additional costs.
- Distribute work to all shop technicians while monitoring progress and accuracy of each job.
- Supply information on request to technicians, as needed.
- Arrange for repairs and payment for vehicles that are covered by extended warranty programs.
- Arrange towing and/or alternate transportation such as shuttle or rental vehicle when necessary in accordance with Total Repair Care (TRC) standards.
- Monitor inspection dates of vehicles in system to ensure the inspections are completed before due dates.
- Notify customer of need to have vehicle serviced per manufactures recommended intervals and as required by the state and explain the information to the customer.
Requirements
- High School Diploma or equivalent
- Previous experience in the automotive industry preferred, or three years relevant experience in a fast paced environment with a proven Sales and Customer Satisfaction record
- Knowledge of automotive technology and the ability to communicate same information to the support team, customers and Auto Technicians
- ASE (Automotive Service Excellence) Service Advisor Certification is a plus, but not required!
- Valid Driver’s License.
- Ability to complete required Pre-Employment Screenings (background check and drug screening) if offered the position.
- Authorized to work in the USA.
Benefits
- Medical, Dental, and Vision plan options
- Up to 2 weeks Paid parental leave
- 401k plan with company match up to 7%
- 2+ weeks of PTO within your first year
- Paid company holidays
- Company provided volunteer opportunities + 1 volunteer day per year
- Free AAA Membership
- Continual learning reimbursement up to $5,250 per year
- And MORE!