Accounts Receivable Specialist

Role Overview

• Reconciliation of customer accounts and provision of Statements of Account.
• Review the AR subledger daily, issue payment reminders both ahead of invoice due date and as needed if invoice becomes overdue.
• Contact customers via telephone and email to resolve any billing related questions, requests or issues.
• Follow a suitable approach depending on the nature of the query or issue, and the type of account / region.
• Work cross-functionally with Order Management, Sales Ops, and Sales to resolve queries or issues in relation to open invoices.
• Assist management with specific processes in place for severely aged debt, including review of Tesorio notes and liaising with internal teams on agreed actions.
• Generate invoices in Netsuite and submit to customers through various means.
• Review customer contracts and vendor agreements to align AR practices with negotiated terms.
• Manage and fulfill specific customer portal requirements where necessary.
• Complete customer portal sign up request in co-ordination with the customer forms team.
• Data Management
• review and approve new customer accounts in NetSuite.
• Follow policy and procedures for approval, creation and application of credit notes.
• Work with the Treasury team on any agreed refunds.
• Participate in the month-end close process.
• Support audit tasks as needed.
• Help with ad-hoc tasks as determined by the Team Lead / Sr. Manager.
• Ensure all tasks are performed according to Cloudera policies and guidelines.

Requirements

• Invoicing and credit memo / returns experience
• Familiar with basic contractual documents and contractual provisions related to billing and payment rights
• Excellent communication skills to liaise with external and internal customers; comfortable reaching out and communicating in person, over the phone and web conference
• Proactive attitude, both in relation to the role and process / system improvements
• Problem-solving skills
• Foreign language is a plus
• Ability to prioritize and multitask
• Minimum 2-3 years accounts receivable billing and collections experience
• Bachelor's degree in a related field or equivalent experience
• NetSuite experience is an advantage
• Proficient with Excel / Google Sheets

Benefits

• Generous PTO Policy
• Support work life balance with Unplugged Days
• Flexible WFH Policy
• Mental & Physical Wellness programs
• Phone and Internet Reimbursement program
• Access to Continued Career Development
• Comprehensive Benefits and Competitive Packages
• Paid Volunteer Time
• Employee Resource Groups