Key skills
Communication
About this role
Role Overview
- Understand and identify automobile parts and basic vehicle mechanics
- Explain insurance coverage, claims process, and approvals in a simple manner
- Coordinate with internal teams / workshops for repair estimates and updates
- Handle customer queries via calls (voice process)
- Maintain proper documentation related to claims, estimates, and service records
- Ensure a high level of customer satisfaction and clear communication
Requirements
- Diploma / B.E. / B.Tech (Automobile / Mechanical preferred)/Any graduates
- Freshers are welcome
- Basic knowledge of: Automobile components
- Vehicle repair processes
- Insurance & claims (basic understanding is enough)
- Strong communication skills (English + regional language preferred)
- Ability to explain technical information to non-technical customers
- Basic computer skills (MS Excel / systems usage)
Benefits
- Joining our team isn’t just a job — it’s an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. One where you can shape the future of protection while supporting causes that mean the most to you.
- The Allstate Corporation is one of the largest publicly held insurance providers in the United States. Ranked No. 84 in the 2023 Fortune 500 list of the largest United States corporations by total revenue, The Allstate Corporation owns and operates 18 companies in the United States, Canada, Northern Ireland, and India.