Key skills
Communication
About this role
Role Overview
- represent the company by addressing incoming telephone, digital, or written inquiries
- perform varied activities and moderately complex administrative/operational/customer support assignments
- address customer needs which may include complex benefit questions, resolving issues, and educating providers
- record details of inquiries, comments or complaints, transactions or interactions and take action in accordance to it
- escalate unresolved and pending customer grievances
Requirements
- 2 years of customer service experience
- Strong customer service orientation
- Strong attention to detail
- Strong typing and computer navigation skills
- Ability to manage multiple or competing priorities, including use of multiple computer applications simultaneously
- Effective verbal and listening communication skills
- Must be passionate about contributing to an organization focused on continuously improving consumer experiences
- Associate's or Bachelor's Degree
- Previous inbound call center or related customer service experience
- Healthcare experience
Benefits
- medical, dental and vision benefits
- 401(k) retirement savings plan
- time off (including paid time off, company and personal holidays, paid parental and caregiver leave)
- short-term and long-term disability
- life insurance