Customer Care Specialist I
Ohio, United States of America
Full Time
1 day ago
$35,900 - $57,300 USD
Visa Sponsor
Key skills
CommunicationDecision MakingCritical Thinking
About this role
Role Overview
- Assist members/beneficiaries or providers with routine service inquiries
- Resolve member/beneficiaries or provider routine service inquiries
- Ensure all HIPAA, State and/or Federal requirements/regulations are always adhered to
- Research, follow up, and resolve all open/pending issues in a timely manner
- Maintain knowledge and understanding of all processes and procedures
- Maintain complete and accurate documentation of all of telephone and written communications
- Act as a mentor to new hire employees
Requirements
- High School Diploma or equivalent
- Two (2) years customer service experience is preferred
- Customer Service experience in a call center is preferred
- Critical thinking and listening skills
- Decision making and problem-solving skills
- Computer proficiency with knowledge and experience in a Windows environment
- Typing speed of 35 words per minute (WPM)
- Strong written and communication skills
- Works well under pressure
- Professional phone etiquette
- Proper use of grammar
- Attention to detail
- Ability to multitask
- Ability to work independently and with a team
Benefits
- Health Insurance
- Bonuses tied to company and individual performance