Own the onboarding, training, learning curriculum, sales readiness, and continuous development of all Merchant Services sales employees across Business Banking
Serve as the primary enablement leader responsible for scaling merchant knowledge and improving seller effectiveness
Create engaging learning journeys that drive behavior change
Identify performance gaps and build learning solutions aligned to business outcomes
Partner with senior leaders to identify business challenges and translate them into scalable enablement strategies

A minimum of 5 years in Merchant Services, Payments, Sales Enablement, Learning & Development, or related field
Experience supporting remote sales organizations
Experience partnering with Product, Sales Leadership, Marketing, and Operations
Experience managing enterprise learning programs from strategy through execution
Knowledge of KeyBank Business Banking and Merchant Services preferred

Eligibility for incentive compensation which may include production, commission, and/or discretionary incentives
Flexible options for in-office presence based on role effectiveness

Consumer Consultant – Merchant Sales Enablement

Key skills