Processes financial assistance application requests.
Verifies that information supplied by patients is complete and accurate.
Reviews submitted applications, ensuring completeness, verifying supporting documents, running credit reports, and determining for eligibility for financial assistance/charity.
Confirms, documents, and/or updates patient demographic information and patient account notes for all interactions/transactions in charity software and/or EPIC.
Images/scans all required financial assistance supporting documents.
Collects patient payments and provides receipt accurately completing all required fields.
Accurately posts payments in system.
Identifies individuals who may qualify for state or federally funded programs and refer to the appropriate department for processing.
Delivers education in regards to health plans available.
Maintains departmental and/or individual work queues and reports as required.
Promotes mission, vision, and values of Intermountain Health, and abides by service behavior standards.
Performs other duties as assigned.

Demonstrated experience in healthcare revenue cycle, patient access or other customer service role.
Demonstrates knowledge of the Affordable Care Act, Insurance billing, medical terminology, and reimbursement practices.
Demonstrated proficiency in interpreting insurance Explanation of Benefits.
Demonstrated proficiency in computer skills including Microsoft Office applications, electronic health record systems, internet and email.
Excellent communication, interpersonal, and problem-solving skills.
Ability to work independently and collaboratively in a fast-paced and dynamic environment.
High School Diploma or GED.
Experience in financial counseling, insurance verification, or collections
Experience with Epic
Bilingual Spanish speaking

Bilingual Patient Financial Advocate

Key skills