Scheduling medical appointments through coordination of patients, providers, facility resources, ancillary staff, records, referrals, authorizations and payers
Receiving and initiating calls to/from patients, providers, provider offices and facilities
Effectively scheduling appointments, tests and/or procedures leveraging various electronic medical record/scheduling software systems
Obtaining patient demographics, insurance information and necessary documents required to secure authorizations
Providing patients with information, pre and post-test instruction, providing location of appointment and directions
Effectively communicating and building impactful relationships through written, digital and verbal channels with patients, facilities, providers and other clinical colleagues

High school diploma/GED or equivalent working knowledge
Minimum of 1 or more years of customer service or related experience in a healthcare setting
Demonstrated ability to provide essential customer service and knowledge in a high paced inbound contact center environment
Ability to use technology tools to research and obtain accurate information to respond to customer inquiries
Excellent interpersonal and communication skills to maintain a positive and helpful attitude with customers, providers and clinic operations
Must have the ability to follow oral and written directions as they relate to the functions listed above
Must possess excellent organizational and time management skills.

Healthcare Scheduler

Key skills