Develop and execute the short-term and long-term operations strategy to support FuzeRx’s strategic priorities
Lead high-impact special projects and growth initiatives, ensuring operational readiness for new market entries and product launches
Serve as the primary broker between Enterprise, P&T, and Operations to align launch timelines with execution readiness
Harmonize, centralize and modernize operational policies and processes
Oversee the creation and maintenance of robust Standard Operating Procedures (SOPs) and process documentation across all legacy businesses to standardize one Rx operational SOP
Formalize continuous improvement as a dedicated, centralized function to drive operational efficiency
Apply process re-engineering methodologies to address legacy gaps and improve site productivity
Partner with Quality and Compliance teams to identify and mitigate operational risks
Design and deploy comprehensive training programs for frontline employees and operational leaders
Manage the end-to-end implementation lifecycle for new operational capabilities and technological integrations
Build a leadership bench strength through standardized training to support future expansion and internal mobility
Connect cross-functional 'seams' between clinical, pharmacy, and product teams to ensure seamless service delivery
Collaborate with Workforce Planning to ensure staffing models reflect real-time capacity needs and volume fluctuations

Over 10 years proven track record of leading and harmonizing complex operations teams in a high-growth or rapidly changing, matrix environment
Exceptional ability to navigate cultural alignment risks and lead through organizational transformations
Proven success and deep expertise in process engineering, quality management systems, and operational scaling
Ability to define clear decision rights and roles to encourage fast, effective action across the organization
Experience influencing and partnering with all levels of a matrix organization
Advanced degree in Business, Operations, or a related field
Pharmacy Services or Healthcare background a plus

dental, vision, and multiple group medical plans to choose from
401(k) retirement savings plan
group life insurance
accidental death and dismemberment (AD&D) insurance
flexible spending account (FSA) and health savings account (HSA)
commuter benefits
employer-paid short-term (STD) and long-term disability (LTD) insurance
additional supplemental insurance plans (spouse life insurance, legal insurance, an employee assistance program, home health testing kits, and a fertility medication discount program)
flexible vacation time
accrued paid sick time
10 paid holidays
(2 floating holidays for full time non-exempt employees)
eight weeks of paid parental leave for eligible employees
additional paid weeks for the birthing parent
4 weeks paid caregiver leave
Lifestyle Spending Account allowance each month

VP, Operations Workforce Enablement

Key skills