Oversee the performance and growth of Customer Service, Prescription Processing, Client-specific teams, managing both internal staff and external vendors
Lead operational excellence across central fill pharmacy networks and courier delivery operations
Lead your team with Key Performance Indicators (KPIs) to drive business success and increase efficiency while lowering the cost-to-fill on an annual basis
Manage quality, turnaround time (TAT), and customer satisfaction metrics to ensure FuzeRx remains the preferred infrastructure partner for telehealth and pharma partners
Establish requirements for capabilities and reporting, collaborating cross-functionally to deliver data-driven insights
Analyze data to forecast staffing needs based on program performance, optimizing resource allocation across multiple roles
Lead a large team of managers, supervisors and team members, establishing an environment of positive employee engagement and experience

10+ years of progressive leadership experience in pharmacy services, digital health, or health tech sectors
Proven track record of managing complex, multi-product patient operations teams within a highly regulated, compliance-intensive environment
Mastered the ability to implement new programs and procedures that drive business transformation and organic revenue growth
Experience managing omni-channel support (email, text, etc.) and a deep understanding of CRM and EMR systems, TPOS a plus
Strong organizational planning skills and the ability to navigate ambiguity in a rapidly evolving market
Excellent communication skills with the ability to convey complex operational data to diverse audiences, including executive stakeholders
Preferred: Experience building or scaling digital pharmacy or specialty pharmacy infrastructure platforms

dental, vision, and multiple group medical plans to choose from
a 401(k) retirement savings plan
group life insurance
accidental death and dismemberment (AD&D) insurance
flexible spending account (FSA) and health savings account (HSA)
commuter benefits
employer-paid short-term (STD) and long-term disability (LTD) insurance
additional supplemental insurance plans (spouse life insurance, legal insurance, an employee assistance program, home health testing kits, and a fertility medication discount program)
flexible vacation time
accrued paid sick time
10 paid holidays
(2 floating holidays for full time non-exempt employees)
eight weeks of paid parental leave for eligible employees
additional paid weeks for the birthing parent
4 weeks paid caregiver leave
a Lifestyle Spending Account allowance each month

Director, Rx Clinical Operations

Key skills