Mid-level SAP Consultant, Sales and Distribution (SD)

Role Overview

• Allocation to support (AMS) and implementation of improvements — Brazil and Latin America.
• AMS (Application Management Support): continuous support, small enhancements (change requests) and root cause analysis (RCA) of tickets.
• Provide 2nd/3rd level AMS support for the SD module, performing root cause analysis (RCA) of incidents and resolving tickets.
• Implement small improvements and change requests (CRs) in the Order-to-Cash flow (order, delivery, billing).
• Investigate and fix failures in SD ↔ Salesforce (Order-to-Cash) and SD ↔ external CRM integrations, working with middleware/API layers.
• Assist in diagnosing and tracking resolution of billing integration issues with Thomson Reuters ONESOURCE DFe (issuance of NF-e, NFS-e and CT-e), together with the external specialist support team.
• Configure and adjust tax determination and the SD Tax Procedure, including adaptations for the Consumption Tax Reform (IBS/CBS/Selective Tax).
• Ability to perform functional ABAP debugging (BAdIs, User Exits, program includes) for root cause diagnosis.
• Act as a bridge between business areas (sales, tax, billing) and the technical team, translating needs into SAP solutions.
• Support billing operations in other Latin American countries (Peru, Mexico, Argentina).

Requirements

• SD module and business processes
• Strong experience in SAP SD configuration (customer/material master, pricing procedure, conditions, tax determination, billing, delivery)
• Experience with SAP S/4HANA, including native S/4HANA Sales SD processes and differences in data/process model compared to SAP ECC
• Ability to understand customized processes
• Ability to understand integrations
• Good understanding of end-to-end business processes
• Strong interpersonal skills with business areas (sales, tax, billing)
• Experience with SAP SD ↔ Salesforce integration (Order-to-Cash model: Opportunity/Order → SD Sales Order), including diagnosis of synchronization failures between systems
• Experience with SD integrations and external CRM systems, focusing on daily troubleshooting routines between SAP, Salesforce and custom CRM
• Knowledge of integration with Thomson Reuters ONESOURCE DFe electronic billing system (formerly Mastersaf DF-e) for issuance and management of NF-e, NFS-e and CT-e
• Knowledge of SAP standard processes related to the Consumption Tax Reform (IBS, CBS and Selective Tax), including adjustments in the Tax Procedure (RVABRA) and related SAP Notes
• Experience configuring taxes in SD: tax condition types, tax codes, customer/material tax classification, etc.
• Knowledge of ABAP debugging to support functional diagnosis
• Knowledge of SAP Fiori apps for SD/O2C (e.g., Manage Sales Orders, Sales Order Fulfillment, billing apps) and basic navigation/configuration of tiles in the Fiori Launchpad
• Strong communication and stakeholder management skills, acting as the link between business requirements and technical solution
• Support-oriented profile: experience handling tickets (AMS), small improvements and root cause resolution — not only implementation projects
• Availability to support demands from Brazil and other Latin American countries
• Conversational Spanish (minimum B1/B2) for interaction with Spanish-speaking business areas
• English desirable for reading technical documentation
• Knowledge of electronic invoicing processes in Peru (SUNAT, Comprobantes de Pago Electrónicos, integration via OSE/PSE)
• Knowledge of electronic invoicing processes in Mexico (CFDI 4.0, integration with SAT)
• Knowledge of electronic invoicing processes in Argentina (ARCA, successor to AFIP — Webservices for Electronic Invoicing)
• Previous experience in rollouts or multi-country SD operations in Latin America
• SAP SD certification (S/4HANA Sales) is a plus
• Previous experience with structured support teams operating under SLAs (ITIL, ServiceNow or similar)

Tech Stack

• NFS

Benefits

• Remote project. Supporting Brazil and other Latin American countries (LatAm)