Define and execute application modernization strategies for legacy platforms and user experiences.
Design and promote API-first, microservices-first, and event-driven architectures.
Provide architectural direction and mentorship to Team Leads and engineering squads.
Evaluate existing systems to build migration strategies, risk assessments, and target architectures.
Collaborate with clients and business leaders; confidently present proposals and negotiate technical approaches with challenging stakeholders.
Establish and promote enterprise-wide architecture standards, best practices, and governance processes.
Support integration initiatives involving legacy ESBs and modern integration platforms.

7+ years of experience within Telecom, Contact Center, Customer Experience (CX), or related large-scale enterprise environments.
Strong background in successfully migrating legacy systems to modern, cloud-native architectures.
Deep Technical Mastery in:
API-first architecture principles
Microservices patterns
Event-driven and distributed systems
Cloud Proficiency: Hands-on experience with cloud platforms (AWS preferred, Azure, or GCP). A cloud certification is highly desirable.
Familiarity with modern frontend and user experience (UX) frameworks to ensure cohesive end-to-end solutions.
TOGAF or equivalent architecture certification is nice to have.
Hands-on experience with Enterprise Service Bus (ESB) platforms.
Deep familiarity with contact center technologies and customer engagement software.

Culture of Relentless Performance: join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth.
Competitive Pay and Benefits: enjoy a comprehensive compensation and benefits package, including health insurance, and a relocation program.
Work From Anywhere Culture: make the most of the flexibility that comes with remote work.
Growth Mindset : reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities.
Global Impact: collaborate on impactful projects for top global clients and shape the future of industries.
Welcoming Multicultural Environment: be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events.
Social Sustainability Values: join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality.

Principal Architect – Digital, CX Modernization

Key skills