Define and execute application modernization strategies for legacy platforms and user experiences.
Design and promote API-first, microservices-first, and event-driven architectures.
Provide architectural direction and mentorship to Team Leads and engineering squads.
Evaluate existing systems to build migration strategies, risk assessments, and target architectures.
Collaborate with clients and business leaders; confidently present proposals and negotiate technical approaches with challenging stakeholders.
Establish and promote enterprise-wide architecture standards, best practices, and governance processes.
Support integration initiatives involving legacy ESBs and modern integration platforms.

7+ years of experience within Telecom, Contact Center, Customer Experience (CX), or related large-scale enterprise environments.
Strong background in successfully migrating legacy systems to modern, cloud-native architectures.
Deep Technical Mastery in: API-first architecture principles
Microservices patterns
Event-driven and distributed systems
Hands-on experience with cloud platforms (AWS preferred, Azure, or GCP).
A cloud certification is highly desirable.
Familiarity with modern frontend and user experience (UX) frameworks to ensure cohesive end-to-end solutions.
Nice to Have TOGAF or equivalent architecture certification.
Hands-on experience with Enterprise Service Bus (ESB) platforms.
Deep familiarity with contact center technologies and customer engagement software.

Principal Architect – Digital & CX Modernization

Key skills