Manages the execution of HR policies, procedures, and strategies as directed by the People and Culture Director;
Develops and administers local policies and programs unique to their assigned location(s).
Collaborates with the Operations leaders and all levels of management on HR matters by providing both strategic and technical expertise and advice, guaranteeing that the company’s business objectives are met.
Directs the HR activities of an airport/or cluster of locations with less than 600 team members and low to medium sales volume.
Manages the full team member life cycle including attraction, selection, onboarding, engagement, development, retention, and offboarding;
Develops and maintains a position as a trusted advisor to the Operations leader(s) and management; advises on company policies, engagement, retention, training, and performance management issues as they arise.
Establishes and nurtures a visible and positive presence among team members at all levels; provides HR policy guidance and interpretation.
Works closely with the Regional People and Culture Director to communicate trends and utilize strategic planning tools/processes to analyze the business; recommends and implements strategies and tactical solutions to continuously improve the business.
Ensures that team member relations issues are proactively addressed before escalating; advises management on how to reduce risk and maintain compliance.
Conducts confidential and thorough employee investigations; prepares detailed documentation that is communicated effectively.
Establishes and maintains positive labour relations; acts as a resource to Operations managers to guarantee they understand the CBA and Team Member Handbook as applicable.
Actively participates in arbitrations, grievances, and contract negotiations as applicable.
Leads change initiatives that embrace forward-thinking values and drive continuous improvement; promote a culture of continuous engagement, learning, and development.
Ensures HR practices comply with company policy and legal requirements; partners with corporate People & Culture and Legal to resolve matters as necessary.
Maintains knowledge of current trends, technical, regulatory, and statutory related to the HR function as well as F&B and Retail operations to ensure delivery of appropriate advice and counsel.
Requirements
The combination of educational and professional experience must exceed 5 years:
Requires 2-4 years of experience leading a team of professionals, executing Human Resources strategy, and maintaining team member relationships.
Requires 5-7 years of Human Resources experience
A bachelor’s degree in a program related to the functional area can count for three of the five-year requirement
An MBA or a master’s level degree in a program related to the functional area can count for an additional two years of the five-year requirement
3-5 years of Hospitality, Food, Beverage experience in a unionized environment preferred
SHRM-SCP or HRCI-SPHR certification preferred
Advanced knowledge of various areas of Human Resources, including recruiting, employee relations, labour relations, training and development, benefits, and compensation
Training that leads to an in-depth understanding of HR policies and practices
Training that leads to in-depth knowledge of relevant state and federal employment regulations and statutes