Own pilots and implementations end-to-end for a portfolio of restaurant-group and hospitality accounts.
Run multi-workstream onboarding projects to clear timelines.
Translate technical detail into commercial value for clients to drive product adoption, renewals, and expansion.
Take clean ownership of assigned hospitality accounts, being their primary point of contact.
Ensure portfolio health by keeping all assigned accounts stable and thriving.
Operate with full autonomy, calmly managing a multi-account portfolio.

You bring 3–6+ years of experience in implementation, onboarding, customer success, or consulting, ideally delivering multi-site or enterprise rollouts.
Alternatively, you have equivalent operations experience with a proven track record of managing technology rollouts for hotel or restaurant groups, specifically within complex, multi-concept environments.
You have a genuine understanding of multi-site restaurant or hotel operations and familiarity with the hospitality tech stack (e.g., POS like Toast/Oracle, labor tools like Fourth/Harri, procurement, or reservations software).
You don't just take support tickets; you have a business-partnering mindset focused on driving adoption, proving ROI, and unlocking account renewals and expansion.
You are comfortable working with engineering on projects and scoping integrations, and you possess the data literacy needed to map revenue centers and build impactful dashboards.
You are comfortable navigating ambiguity, and possess the structured project management skills required to juggle multiple complex workstreams simultaneously.

Tenzo Swag We’ll hook you up with workstation perks, Macbook and all software needed on your first day!
You'll receive a £75 work from home set up budget, which renews every year
A minimum of 2 days a week in the London office, plus any additional days such as trade shows, team quarterly meet-ups
Eligibility to our stock options program
ESG pension scheme
Every quarter we plan a team lunch at one of our customer’s restaurants (we accommodate all dietary requirements)
A chance to meet fellow team members from all over the world at our annual team offsite
We cover tests and contribute £75 to spectacles (or equivalent in local currency)
Dedicated time for personal & professional development (we’re supportive of external L&D resources when needed)
25 days of holiday + bank holidays (increasing to 27 after 1 year and 29 after 2 years tenure)
Seeking a change in environment? Enjoy up to 2 weeks during the UK summertime working abroad!
Working as part of a small team, you benefit from a level of responsibility from the get go
Monthly events both in person and virtually!

Hospitality Solutions Consultant

Key skills