Independently designs, develops, and maintains instructor-led, virtual, and blended learning programs.
Translates high-level directives into structured training plans and learning materials.
Partners with subject matter experts and business partners to validate content accuracy and consistency.
Creates facilitator guides, participant materials, job aids, and e-learning content.
Maintains a centralized library of training materials.
Facilitates classroom, virtual, and blended training sessions.
Leads systems and application training for new hires and bank initiatives.
Adapts facilitation style for various audiences and experience levels.
Administers training using LMS technology including scheduling and reporting.
Maintains accurate training records and compliance documentation.
Evaluates training effectiveness using feedback and performance metrics.
Refines training strategies based on results and stakeholder feedback.
Prepares reports and summaries on trainee outcomes, effectiveness, and areas of improvement.
Builds solid cross-functional relationships across all levels of the organization.

2 years of experience in Instructional Design or Learning & Development
1 year of experience facilitating training in a professional setting
Proven ability to independently execute training from concept to delivery.
Bachelor’s degree in Human Resources, Education, Organizational Development, or a related field (preferred)
Professional certification in Learning & Development, Instructional Design, or Training Facilitation (e.g., ATD CPTD, APTD, Certified Instructional Designer, or equivalent) (preferred)
3+ years of experience in Instructional Design or Learning & Development (preferred)
2+ years of experience facilitating training in a professional setting (preferred)
2 years of banking experience in a frontline or operational role (preferred)
Experience with LMS platforms (preferred)
Knowledge of modern training methodologies (preferred)
Experience with eLearning authoring tools (e.g., Articulate, I Spring, Adobe Premiere) (preferred)

Learning and Development Specialist

Key skills