Customer Support Associate, German Speaking

Role Overview

• Actively engaging with customers through various channels in Zendesk
• Working to resolve their issues and communicating with colleagues on Slack
• Completing associated admin duties
• Attending company and team meetings
• Sharing feedback with colleagues
• Evaluating performance and working on growth opportunities
• Working hours for this role will be with shifts between 08:00 and 19:00 (GMT) Monday-Sunday, including bank holidays; flexibility required
• You may be asked to jump into Dutch email queue and all English queues.

Requirements

• Fluent in German and English
• A background in a customer service-oriented position is a plus
• Comfortable working towards quality and productivity targets
• A solution-oriented and friendly attitude as well as a kind nature
• Proactive and definite ‘can do’ attitude.

Benefits

• Work Abroad for up to 30 days each year
• Share in our success with a choice to take equity options from day 1
• 1 day per year to volunteer on a project that’s close to your heart
• We’ll support your commute to our office and site locations. Depending on your journey to work, this may include a Swapfiets, an NS business card or expense reimbursement
• 24 vacation days and an option to buy an extra 5 each year
• Happiness days (1 extra day each quarter for your personal ‘me time’)
• 1 celebration day per year, to celebrate a holiday that’s important to you
• Flexible bank holidays
• trade a bank holiday for another day that fits your beliefs, values and celebration calendar
• Mental health support through Open Up, including access to online therapy sessions
• Allies and champions groups
• Mental Health First Aiders and awareness training for our managers
• In person and virtual yoga every week
• Our office kitchen is stocked with healthy drinks and snacks to keep you going
• Workplace pension contributions
• A flexible training framework for every stage of your career development through our Bloom & Learn programme
• Internal & external Speaker Sessions on a variety of different inspirational topics.
• Daily fresh and healthy lunch options at our locations in Amsterdam and Amstelveen
• A BBQ-worthy rooftop terrace (Amsterdam HQ)
• Social & wellbeing monthly calendar
• We love to celebrate birthdays, anniversaries and other important milestones!
• Summer and End of Year events, team lunches and post-peak celebrations
• Irresistible discounts on our products, blooms & subscriptions!