Build and lead the central hub at the heart of Fintel Services' marketing transformation
Lead the central marketing hub — design studio, brand and content, digital, and data — bringing capability together in one team
Own the marketing operating rhythm: the planning process, the content and publishing schedule, briefing and prioritisation, and the service the hub provides to the wider business
Build the data and reporting foundation for marketing — segmentation, audience targeting and performance measurement — working hand in hand with the Technology team who own the CRM and data infrastructure
Put process and quality where there's currently none: clear briefing processes, sensible workflows, and more segmented and targeted communications
Line-manage and develop the hub's managers and specialists, growing capability and creating room for people to progress
Partner closely with the CMO on team structure, recruitment and the wider transformation, and act as the operational anchor as the function scales
Bring marketing automation and AI into how we work — unlocking productivity and efficiency — as the CRM and data foundation matures

A track record of running a marketing function or operations team, ideally in a multi-brand or B2B services environment
Real strength in marketing operations, process and data — you make teams work better, not just busier
Confidence with martech, CRM and analytics, and a good working relationship with technical teams (you don't need to build the stack, but you need to know how to get the most from it)
Marketing team transformation
Experience of financial services is welcome but not essential — the appetite to learn the sector well enough to serve it is what matters

This is a hybrid role, three days a week in the office
Applicants must already hold a legal right to work in the UK without time restrictions and without the need for future sponsorship

Head of Marketing Operations

Key skills