About this role
Role Overview
- An ability to answer calls in a timely manner, as they are automatically received through blended call queues.
- Provide a one-call resolution through asking pertinent questions to understand members’ concerns.
- Maintain up to date support knowledge through offered training.
- Accurately document requests, status changes, complaints, and grievances.
- Provide clear, complete, accurate, and objective information based on a full understanding of program requirements.
Requirements
- High School diploma or GED
- Have 1 year of Customer Service/Call Center Experience.
- Ability to submit to and pass a background check.
- Basic understanding of a call center environment in a customer service role and quality monitoring processes.
- Ability to sit for long periods of time.
Benefits
- $1.00/hr. additional incentive if you work between 6:00 PM
- 6:00 AM OR
- $1.50 incentive starting Friday 6:00 PM
- Monday 6:00 AM
- Paid Training
- Equipment provided includes a desktop computer, monitor, keyboard, headset, mouse, and 8ft ethernet cord.
- Career Growth Opportunities
- PerkSpot
- Employee discount program
- Full Benefit Options
- From the start, our paid training program will teach you all the skills needed to allow you to become successful in your role. We also offer a full benefits package, so you’ll be able to thrive both personally and professionally.