Technical Writer

Role Overview

• Learn and apply Itron’s documentation tools, standards, and processes to create and maintain a wide range of customer-facing content, including administrator guides, installation manuals, developer documentation, integration and implementation guides, release notes, product bulletins, online help systems, and user interface text.
• Produce customer-centric documentation that enables utilities to successfully deploy, operate, and maintain Itron’s technology solutions, demonstrating a strong commitment to clarity, usability, and accessibility.
• Collaborate closely with cross-functional teams—including engineering, product management, support, and quality assurance—to gather requirements, validate technical accuracy, and ensure documentation aligns with product capabilities and customer needs.
• Research and track product requirements, technical specifications, defects, and enhancements; proactively synthesize complex information into clear, concise, and actionable documentation.
• Actively learn and use the products you document to ensure content reflects real-world application, helping drive high-quality, authentic deliverables.
• Manage multiple documentation projects simultaneously, aligning deliverables with software, firmware, and hardware release cycles while meeting deadlines and maintaining accountability.
• Follow established style guidelines, voice standards, and best practices to ensure consistency across all documentation deliverables.
• Create and maintain visual assets such as screenshots, diagrams, and workflows that enhance understanding and improve the user experience.
• Prepare and structure documentation for localization, ensuring global accessibility for diverse customer bases.
• Continuously seek opportunities to improve documentation processes, tools, and content, contributing innovative ideas that enhance team efficiency and product adoption.
• Participate in agile workflows, including sprint planning and reviews, ensuring documentation remains aligned with evolving product development.

Requirements

• Demonstrated experience creating technical or procedural documentation, with writing samples that reflect clarity, structure, and attention to detail.
• Ability to work independently and take ownership of deliverables while remaining collaborative and responsive to team input.
• Strong organizational and project management skills, with the ability to prioritize and manage multiple deliverables in a dynamic, fast-paced environment.
• Excellent written and verbal communication skills, with a focus on inclusive, accessible, and customer-focused language.
• Proven ability to learn complex technologies quickly and translate technical concepts into user-friendly documentation.
• Bachelor’s degree in a relevant field or equivalent professional experience.
• A collaborative, accountable, and agile mindset, with a commitment to continuous improvement and delivering value to customers.

Benefits

• competitive benefit package including; financial, social, health and wellbeing programs
• paid vacation
• 401k matching
• employee stock purchase program
• hybrid work schedule