Release Readiness Engineer / Technical Writer

Defense Unicorns is a company focused on delivering secure software solutions for the U.S. government and other enterprises. They are seeking a Release Readiness Engineer / Technical Writer to develop and maintain customer-facing documentation for their software capabilities, collaborating with various teams to ensure clarity and usability for Warfighters and system administrators.

Responsibilities:

• Plan, author, and maintain installation guides, admin/operator guides, troubleshooting/runbooks, and release notes (as needed) aligned to product releases and operational needs
• Plan, author, and maintain Warfighter focused end user guides
• Installation & deployment documentation: Create step-by-step install/configuration guides for product components and integrations (including prerequisites, expected outputs, verification steps, and safe rollback guidance)
• Administration & Day-2 operations: Document operational workflows: upgrades, configuration changes, health checks, resource considerations, and common operational failure modes in constrained/mission environments
• Troubleshooting & runbooks: Build and curate troubleshooting-by-symptom runbooks (diagnosis steps, likely causes, resolution paths, and prevention guidance)
• Aid development of training modules and job aids for user personas
• Operate in a Git-based doc workflow (issues/PRs/reviews), establish templates,, and improve/maintain documentation
• Information architecture & discoverability: Organize technical documentation so it’s easy to navigate and avoids duplication across products

Requirements:

• U.S. Citizenship is required for this position
• 4+ years writing technical documentation for software platforms (DevSecOps, infrastructure, Kubernetes-adjacent systems strongly preferred)
• Demonstrated experience producing installation guides
• Demonstrated experience producing administrator/operator manuals
• Demonstrated experience producing troubleshooting guides and runbooks
• Comfortable documenting complex workflows; able to interpret design docs and technical specs and convert them into guidance
• Experience working in environments with higher operational rigor (airgapped, disconnected/limited connectivity, regulated or government contexts) preferred
• Strong collaboration skills with engineering and delivery teams; able to drive clarity, obtain technical decisions, and keep docs aligned with shipped behavior
• Proficiency with Git-based documentation workflows and modern docs toolchains (Markdown, static-site docs frameworks, review cycles, issue tracking)