Device Management Engineer

Role Overview

• Lead and manage the Mobility Engineering team to deliver high-quality mobile solutions
• Oversee the deployment, configuration, and maintenance of Intune MDM and MAM environments and the JAMF Macintosh environment.
• Ensure compliance with security policies and best practices for mobile device management.
• Collaborate with cross-functional teams to design and implement mobile solutions that meet business needs.
• Troubleshoot and resolve issues related to mobile devices, applications, and Intune MDM/MAM and JAMF environments.
• Provide technical guidance and support to team members and other departments.
• Develop and maintain documentation related to mobile device management processes and procedures.
• Stay up to date with industry trends and emerging technologies in the mobility space, Macintosh space, and Jamf.
• Provide Tier 1-3 onsite and remote IT support for desktops, laptops, mobile devices, printers, and peripherals.
• Troubleshoot hardware, software, and operating system issues across Windows, macOS, and Linux environments.
• Support engineering and productivity applications (e.g., Microsoft 365, collaboration tools, CAD/engineering software).
• Provision, image, configure, deploy, and maintain end-user computing devices.
• Manage the full lifecycle of IT assets including inventory, deployment, repair, replacement, and recovery.
• Troubleshoot basic network and connectivity issues (DNS, DHCP, VPN, VLANs, device connectivity).
• Create and maintain technical documentation, knowledge articles, and support procedures.
• Collaborate with IT infrastructure, cybersecurity, and engineering teams to resolve complex issues.
• Participate in special projects and continuous improvement initiatives within IT Operations.

Requirements

• 5+ years of experience managing MACs and Windows systems alike
• Bachelor’s degree in Information Technology, Computer Science, or related field (or equivalent experience)
• Working knowledge of JAMF, Intune, MDM, and Tanium
• Proven ability to work independently in a full and/or partial remote environment with limited supervision and may lead others.
• Function as a technical expert across multiple project assignments.
• Create, test, and deploy macOS configuration profiles, software packages, and OS and third-party software updates and patch management.
• Act as an escalation point (Tier 3) for complex macOS, application, and network issues.
• Manage the entire device lifecycle, from provisioning (Apple Business Manager/Zero Touch) to decommissioning.

Tech Stack

• Cyber Security
• DNS
• Jamf
• Linux
• MacOS

Benefits

• Health and Wellness: We offer a range of medical, dental and vision insurance plans, as well as mental health support and wellness initiatives to promote overall well-being.
• Retirement Savings: We offer retirement benefits options, which vary by location. In the U.S., our competitive 401(k) Plan offers a generous dollar-for-dollar Company matching contribution of up to 6% of eligible pay and a Company contribution equal to 3% of eligible pay (subject to annual IRS limits and Plan terms). These Company contributions vest immediately.
• Employee Assistance Program: Confidential counseling services and resources are available to all employees.
• Matching charitable donations: Corebridge matches donations to tax-exempt organizations 1:1, up to $5,000.
• Volunteer Time Off: Employees may use up to 16 volunteer hours annually to support activities that enhance and serve communities where employees live and work.
• Paid Time Off: Eligible employees start off with at least 24 Paid Time Off (PTO) days so they can take time off for themselves and their families when they need it.