Key skills
AnalyticsSalesforceCRMJiraProject ManagementCommunicationCollaborationCustomer SuccessAccount ManagementSales
About this role
Role Overview
- Drive team in effective and timely implementation of all customer (Pharma and Agency client) engagements.
- Act as a main point of escalation in all matters relating to client/agency program objectives, concerns, and needs.
- Help to guide and develop the professional growth of Account Managers.
- Assist in developing and delivering top account Quarterly Business Reviews (QBRs).
- Help the team extract insights and recommendations to highlight opportunities for program optimization.
- Drive lead generation opportunities in collaboration with team and Sales.
- Monitor for consistent usage of the Client Success project management tool.
Requirements
- 3+ years of professional experience as a team lead within customer success
- 8+ years of professional experience in Pharmaceutical client and account management
- Strong written/verbal communication and excellent relationship management skills
- Ability to apply analytics and data to a value proposition
- Proven team player with a positive attitude
- Proficient with CRM software like Salesforce and project management platforms like JIRA or TaskRay
Benefits
- medical, dental, and vision insurance
- 401(k) with a company match
- ESPP
- unlimited vacation
- 13 paid holidays
- 72 hours of sick leave
- mental wellness programs
- financial wellness programs
- fertility benefits
- generous parental leave
- pet insurance
- supplemental life insurance for you and your dependents
- company-paid short-term and long-term disability