Customer Care Representative I

Role Overview

• Responds to internal and external customer questions via telephone and written correspondence
• Analyzes problems and provides information/solutions
• Operates a PC/image station to obtain and extract information
• Develops and maintains positive customer relations
• Researches and analyzes data to address operational challenges and customer service issues

Requirements

• HS diploma or equivalent
• previous experience in an automated customer service environment
• Strong verbal and written communication skills

Benefits

• comprehensive benefits package
• incentive and recognition programs
• equity stock purchase
• 401k contribution
• paid holidays
• Paid Time Off
• medical benefits
• dental benefits
• vision benefits
• short
• and long-term disability benefits
• wellness programs
• financial education resources